Refund Policy
Our refund terms and conditions for Adiz services
Refund Policy
At Adiz, we aim to provide a seamless and reliable experience for all users through our AI-powered ad generation platform. Please read our refund policy carefully before making any purchases.
No Refund Policy
We do not offer refunds for any purchases made on Adiz, including token packs or subscriptions. All transactions are considered final.
Exceptions – Technical or Payment Issues
In rare cases where a user encounters a technical glitch or payment-related error, we encourage you to contact our support team at support@adiz.in. If the issue is found to be valid and meets the necessary conditions, we will review the case and take appropriate legal or corrective action based on the situation.
Note: Each case will be reviewed individually, and any action taken is at the sole discretion of the Adiz support and legal team.
Non-Refundable Items
Used Tokens
Tokens used to generate advertisement images are strictly non-refundable, under all circumstances.
Completed AI Services
Once an AI generation process is completed, the transaction is final.
How to Contact Us
For any issues related to payments or concerns regarding your transaction, please reach out to our team at:
Include your:
- Registered email
- Transaction ID
- Description of the issue
Refund Processing Timeline
If a refund is approved (in very specific, valid, and exceptional cases), please allow up to 7 business days for the amount to reflect in your original payment method.
Important Notice
By using Adiz and making any purchases, you acknowledge that you have read, understood, and agree to this refund policy. This policy is subject to change, and any updates will be reflected on this page.
Last updated: May 20, 2025